14-Day Money-Back Guarantee
If you are not satisfied with your device for any reason, return it within 14 days of delivery for a full refund to your original payment method.
30-Day Exchange
If your device develops a functional issue within 30 days of delivery, we will exchange it for the same model or an equivalent device of equal or better condition grade, storage and battery health, subject to availability.
Return and exchange requirements
- Device is in the same condition as when it was delivered
- Signed out of all accounts (Apple ID / Google / Samsung) and factory reset
- Included accessories returned
- Contact us with your order number before sending the device back
Not covered
Accidental damage, liquid damage, and repairs or modifications made by anyone other than Relay Renewed.
Questions? Contact us.