Every Relay Renewed phone gets one of four grades. The grade describes cosmetic appearance only. Every grade works the same: fully functional, tested and factory unlocked. A Fair phone performs exactly like a Premium one; it just shows more wear.
Compare the grades
| Premium | Excellent | Good | Fair | |
|---|---|---|---|---|
| Overall look | Like new | Minimal wear | Light-to-moderate wear | Noticeable wear |
| Screen | No visible scratches, with the screen on or off. | No scratches visible when the screen is on. A few faint micro-scratches may show when the screen is off and held under light. | Light scratches may be visible when the screen is off. They are not noticeable during normal use with the screen on. | Noticeable scratches that may be visible with the screen on. No cracks. |
| Back and body | No visible scratches, scuffs or dents at arm's length. Faint micro-marks may appear only under direct bright light. | Light marks visible only up close. No dents or chips. | Small scratches and scuffs are visible. Minor marks on corners or edges possible. | Visible scratches, scuffs and wear across the back. |
| Frame and edges | Flawless to the eye. | May have faint marks on the edges. | May have small scuffs, a small nick or a tiny dent. | May have noticeable scuffs, nicks or small dents. |
| Battery health | 90%+ of original capacity | 85%+ of original capacity | 80%+ of original capacity | 75%+ of original capacity |
| Best for | Gift-giving, or anyone who wants the closest thing to new. | Most shoppers. The best balance of condition and price. | Everyday use, especially with a case. | Best value. A backup phone, first phone, or anyone who uses a case. |
What each grade looks like
The drawings below are illustrations that show the typical level of wear for each grade: screen off (left) and back (right). They are not photos of a specific device. Actual marks vary from phone to phone, but stay within the grade description.
Premium · Like new · Battery 90%+
Exceptional condition. Looks close to new at a glance.
- Screen: No visible scratches, with the screen on or off.
- Back and body: No visible scratches, scuffs or dents at arm's length. Faint micro-marks may appear only under direct bright light.
- Frame and edges: Flawless to the eye.
- Best for: Gift-giving, or anyone who wants the closest thing to new.
Excellent · Minimal wear · Battery 85%+
Very light signs of use, visible only on close inspection.
- Screen: No scratches visible when the screen is on. A few faint micro-scratches may show when the screen is off and held under light.
- Back and body: Light marks visible only up close. No dents or chips.
- Frame and edges: May have faint marks on the edges.
- Best for: Most shoppers. The best balance of condition and price.
Good · Light-to-moderate wear · Battery 80%+
Normal signs of everyday use that don't affect how the phone works.
- Screen: Light scratches may be visible when the screen is off. They are not noticeable during normal use with the screen on.
- Back and body: Small scratches and scuffs are visible. Minor marks on corners or edges possible.
- Frame and edges: May have small scuffs, a small nick or a tiny dent.
- Best for: Everyday use, especially with a case.
Fair · Noticeable wear · Battery 75%+
Clear cosmetic wear, but fully functional and fully tested.
- Screen: Noticeable scratches that may be visible with the screen on. No cracks.
- Back and body: Visible scratches, scuffs and wear across the back.
- Frame and edges: May have noticeable scuffs, nicks or small dents.
- Best for: Best value. A backup phone, first phone, or anyone who uses a case.
Every grade includes
- No cracks on the screen or back glass
- No dead pixels, lines or display defects
- Full functional test: cameras, speakers, microphones, buttons, charging, Wi-Fi, Bluetooth, cellular and Face ID / fingerprint
- Battery health at or above the grade minimum, confirmed before shipping
- Secure data erasure, account-lock check, and factory unlocked
- New charging cable and protective packaging
- 14-day money-back guarantee and 30-day exchange
How to read battery health
Battery health is the battery's current maximum capacity compared with when it was new. At 85%, a full charge lasts roughly 85% as long as it did new. Each grade lists a minimum. Your exact unit's reading is confirmed before it ships.
Not sure which to pick?
Excellent is the choice for most people. Choose Premium if appearance matters most, or Good or Fair to save more, especially if you use a case. Questions? Contact us.